Kana zvasvika pakugadzirisa iPhone, zvakakosha kujekesa zvakanyanya nezve Kodzero dzevatengi, waranti, uye mashandiro anoita Apple muchiitiko chimwe nechimwe. Gwaro iri rinounganidza nekurongedzazve ruzivo rwese rwakakosha rwunowanikwa mumitemo yebasa reApple, AppleCare + marongero, mirau yeSpanish, uye maitiro akajairwa evanopa masevhisi vane mvumo, kuti ugone kuita sarudzo dzine ruzivo pasina kurasikirwa nekuvhara.
Pamusoro pekutsanangura izvo waranti yepamutemo inovharira uye mune izvo zviitiko AppleCare + inosanganisirwa, iwe uchaona kuti makotesheni, zvikamu zvepakutanga uye sarudzo dzebasa (muchitoro, mail-in, uye kuratidza kutsiva), chii chinoitika kune data rako panguva yekugadzirisa, uye zvekuita kana ukanyimwa kuvharwa kwaunotenda kuti une chikwereti. Isu tinosanganisirawo ruzivo rwakanangana nenyika, miganhu yezvikwereti, uye zvakakosha mamiriro muSpain zvinokubata iwe zvakananga.
Chivimbiso chepamutemo muSpain uye kuti Apple inoidudzira sei
MuSpain, mutemo uripo unosimbisa kuti zvigadzirwa zvevatengi zvine makore matatu evimbiso yepamutemo. Apple inoshandisa chisungo ichi nenzira inotevera: kana iwe wakatenga iyo iPhone zvakananga kubva kuApple Store, kambani inotora kuvharwa kwemakore matatu; kana iwe wakaitenga kubva kune ane mvumo mutengesi kana mumwe mutengesi, Apple inovhara gore rekutanga uye iyo mutengesi anotarisira yechipiri neyechitatu.
Pakutenga kwehunyanzvi (makambani nevashandi vanozvishandira), zvinhu zvinoshanduka: kuvharwa kwemutemo kunoderedzwa kusvika gore rimwe payakashandiswa nehunyanzviChero zvazvingava, AppleCare + inokutendera kuti uwedzere uye usimbise kuvharika kwako nemashoko einishuwarenzi anotungamirwa neAIG muSpain.
Rangarira kuti vimbiso yepamutemo inovhara hurema hwefekitori uye matambudziko ne zvinhu kana basa hazvina kukonzerwa nemushandisi. Kukuvadzwa netsaona, mabumps, kana zvinwiwa hazvina kuvharwa newaranti yepamutemo, asi inogona kuvharwa neAppleCare + neinobviswa.
Apple inoyambira kuti zvibvumirano zvibvumirano (zvishoma waranti, AppleCare uye zvibvumirano zvebasa) zviri kuwedzera kune kodzero dzinopihwa nemutemo wevatengiKana uine chero mibvunzo, unogona kubata zviremera zvevatengi kana citizen service centre pane yako chaiyo nyaya.
Izvo waranti yeApple inovhara uye izvo zvisingavhare kugadzirisa
Waranti yeApple (uye iyo yepamutemo) inovhara kukanganisa kwekugadzira uye Hardware kutadza kukonzerwa nemushandisi. Kana zvichibvira, Apple kana Apple Authorized Service Provider (AASP) inogadzirisa nyaya yacho pasina muripo. Kana zvichidikanwa, Apple inogona kuisa masisitimu esoftware anokutadzisa kudzokera kune a yapfuura shanduro yehurongwa, iyo inogona kukanganisa yechitatu-bato mapurogiramu.
Warranty inovharirwa haishande pazvinhu zvakakonzerwa netsaona, kushungurudzwa, kugadziridzwa kusina kutenderwa, kushandiswa zvisizvo, kusangana nezvinwiwa, mamiriro ekunze, kuchinja kwemagetsi, nhengo dzisiri dzechokwadi, nhamba dzakachinjwa, kana kukuvara kwakanyanya. Muzviitiko izvi, Apple inogona kubhadharisa mari yekuongorora uye dzorera chigadzirwa chisina kugadzirwa kana usingagamuchire fungidziro itsva. Kana kupindira kwakapfuura kusina kuitwa neApple kwakakonzera kukuvara, kambani inogona kukumbira mvumo yako kubhadhara imwe mari kana kuramba kugadzirisa.
Apple haina mhosva kune iyo kurasikirwa kana kuratidzwa kwedata panguva yebasa. Ibasa rako kuchengetedza, kudzima data rakavanzika, uye kudzima mapassword usati wadzosera mudziyo wako. Kune masevhisi ekufambisa data eMac, Apple inogona kufambisa ruzivo rwako kubva kuchishandiso chepakutanga ichiendesa kune chinotsiva mudziyo kana kuenda kuchengetedzo yekunze inoenderana yaunopa, pasina. chengetedza kopi paApple system.
Apple inogona kushandisa zvikamu zvitsva kana zvisati zvamboshandiswa zvepakutanga zvakaedzwa uye zvinosangana nezvinodiwa zvemukati zvekushanda; kazhinji inochengeta chikamu chakatsiviwa uye inopa chikamu chitsva kwauri. Kana mutemo uchida kudzoka kwechikamu chekare, Unogona kuidzorera nekubhadhara mari yayo.Zvikamu zvinogona kubva kune dzimwe nyika uye kuchengetedza kushanda kwakaenzana.
Kana kugadzirisa kuchida basa risingafanoonekwi kana zvikamu, Apple inokukumbira kuti ubvumire a yakagadziridzwa bhajeti. Kana iwe usingabvumirani, chigadzirwa chichadzorerwa kwauri. Rangarira kuti vamwe Midziyo yekare inogona kunzi haichashandi kana "vintage", uye sevhisi yehardware inogona kunge isipo Inowanikwa ikozvino kwavari.
AppleCare uye AppleCare +: Kuvhara, Mitengo, uye Miganhu
AppleCare + inshuwarisi yakagoverwa neApple uye yakanyorwa pasi muSpain neAIG Europe SA inovhara zviitiko zvakaita se. kukuvara kwetsaona uye kupera kwebhatiri, kuwedzera kune zvakakosha rubatsiro rwehunyanzvi panguva yechibvumirano. Kune zvakare hurongwa hwekuba uye kurasikirwa kwekuvhara (kana iripo), iyo inowedzera zviitiko nekuda kwekubiwa kana kurasikirwa kana iwe uine "Tsvaga Wako" yakabatiswa, iyo iPhone yakabatana neApple ID yako, uye iwe unopedzisa kudzima uye kutamisa nzira kubva pachigadzirwa chakarasika.
Pa iPhone, AppleCare + parizvino inopa zviitiko zvisingaverengeki zvekukuvadzwa netsaona ine sevhisi inobviswa (semuenzaniso, € 29 yesikirini rakatyoka uye €99 kune kumwe kukuvadzwa, zvichienderana nematemu aripo). Nekureva, mitengo yekutungamira yemhando dzichangoburwa dzakaburitswa se €169 yeAppleCare + kana €229 yeAppleCare + neKubiwa uye Kurasika, iyo inosiyana nemudziyo uye musika.
Kugadzirisa kana kutsiva pasi peAppleCare + kunoitwa nemidziyo uye zvikamu zvinogona kusanganisira zvitsva kana zvakamboshandiswa zvepakutanga zvikamu, yakaedzwa kuti isangane nezvinodiwa zvinoshanda. Iyo haivhare kurasikirwa kana kuba kunze kwekunge iwe watenga iyo chaiyo sarudzo, uye haivhare kukundikana nekuda kwekugadzira, zvinhu, kana hurema hwekugadzira, sezvo izvi zvakafukidzwa ne garandi yemutemo kana shoma kubva kuApple panguva yekutonga kwake.
AppleCare + yekuvhara inotanga pazuva rekutenga. Apple tekinoroji rutsigiro runowedzera mukati menguva yehurongwa uye inoda kusimbiswa serial nhamba uye humbowo hwekutenga. Dzimwe sarudzo, dzakaita sekuchimbidza kana kudzoserwa pasi rose kwemidziyo yakarasika kana kubiwa, inoenderana nekuwanikwa uye zvirambidzo zvedunhu.
Nekuba nekurasikirwa, Apple inoda inoshanda "Tsvaga" account, kushamwaridzana neApple ID yako, uye kupedzwa kwechikumbiro neAIG pane yavo portal. The franchise uye miganhu siyana nenyika. Ruzivo rweAIG runosanganisirawo kuchengetedza data, kuendesa mutemo, uye maitiro ekunyunyuta kweDirectorate General yeInishuwarenzi uye Pension Funds muSpain.
Sarudzo dzebasa: Muchitoro, netsamba, uye Express Replacement (ERS)
Apple inosarudza iyo inoshanda sevhisi sarudzo zvichienderana nechigadzirwa nenyika, nguva dzose zvinoenderana nemutemo. Pane nzira nhatu huru: kuzvimiririra chidimbu (Apple inokutumira inotsiva chikamu uye mirairo kana chikamu chikatsiviwa zviri nyore), mail-in service, uye Express Replacement Service (ERS).
Mu "self-contained piece", inogona kudiwa kudzorera iyo yakatsiviwa chikamu mukati memazuva gumi; kana ukasadaro, uchabhadhariswa mari yaunenge wabvumirana pawakakumbira rubatsiro. Yetsamba-musevhisi, Apple inopa kurongedza uye dzimwe nguva prepaid label yekutumira chishandiso kunzvimbo yayo, kuchidzosera chagadziriswa kana ne kutsiva inoshanda yakaenzana.
ERS inoshanda seizvi: Apple inotanga kukutumira mudziyo wekutsiva, inoshandisa a kuvharirwa kwenguva pfupi pane kadhi rekutsiva kukosha, uye iwe unofanirwa kudzorera yekutanga mukati memazuva gumi. Kana ikasvika nenguva uye kugadzirisa kwakavharwa newaranti / AppleCare +/mutemo wevatengi, kubata kunobviswa; kana ukasadzorera chepakutanga kana kuti chisingaenderane nezvinodiwa, ichachaja kukosha kutsiva kwakazara kana mutsauko kubva kune-ye-waranti rate, sezviri kushanda.
Apple inobatawo nguva dzekutumira uye inoyambira kuti, kana kutumira kwagadzirwa, hakugone kuchinjwa. kero yekutumiraPakutumirwa kunoda siginicha, unogona kubvumidza risiti pasina imwe, uchifunga nezvenjodzi.
Rangarira kuti Apple inopa chishandiso chekufungidzira mari yekugadzirisa (quote calculator), uye maAASP anogona kuseta mareti avo; ipfungwa yakanaka kukumbira mutengo pachine nguva uye kuenzanisa sarudzo dzakatenderwa pedyo.
Zvikamu zvechokwadi, kugadzirisa kwevatatu, uye Self Service Repair chirongwa
Apple inogona kugadzirisa ichishandisa zvikamu zvitsva kana zvakadzokororwa zvekare, uye kazhinji inochengeta iyo yakatsiviwa. Kana iyo serial nhamba yakashandurwa, mudziyo une zvikamu zvisina kutenderwa kana kuti pane zvakagadziridzwa zvinopfuura kutonga kweApple/AASP, kambani inogona kuramba kuvharwa, kubhadharisa kuongororwa, kana kukumbira mvumo yako yekuwedzera mari.
Kugadzirisa mumashopu asina kutenderwa kungave kwakachipa, asi kunosanganisira njodzi: Apple inogona kuita kuti waranti isashande. zvikamu zvisina kutenderwa kana kupindira uye kuramba kuvhara zviitiko zvichauya. Kana iwe uchiri kutendeukira kune wechitatu bato, edza kushandisa ekutanga masipare parts kana certified akaenzana uye chengeta zvese zvinyorwa zvekupindira.
Apple yakavhura chirongwa che "Self Service Repair" kune mamwe mamodheru, ichipa zvinyorwa, maturusi, uye zvikamu zvepakutanga kune vashandisi vane ruzivo. Zvisinei, zvinoda ruzivo rwehunyanzvi uye nemazvo; Kugadzirisa zvisizvo kunogona kuwedzera kukuvadzwa kana kusiya mudziyo usina kuvhara.
Semamiriro ebasa, Apple inodzikamisa kupihwa kune vashandisi vekupedzisira, inogona kuramba inofungidzirwa kutengeswazve maodha uye inorambidza kutengesa kuvaduku Muchirevo chechinyorwa chino, inochengeterawo kodzero yekushandura sarudzo dzesevhisi nemitengo (pasina kukanganisa masevhisi atotanga) uye kugadzirisa zvikanganiso zvekunyora pamapeji ayo.
Mabhajeti, kuongororwa uye mitengo
Apple inogona kukumbira mvumo kubva kune a yakadzokororwa bhajeti kana iwe ukawana zvimwe zvikamu kana basa risina kufungidzirwa pakutanga. Kana iwe usingabvumi, dzorera chigadzirwa chisina kugadziriswa. Mari yekuongorora (kusanganisira mari yekutumira) inogonawo kubhadharwa kana ichinge yatemwa kuti chigadzirwa: hachidi sevhisi, kukanganisa kunokonzerwa software kana data, inoda kupindira nezvikamu zvisina kupihwa neApple, inoda rimwe basa rausina kubvumidza, kana risingagadzirike nekuda kwekuchinjwa kwe serial number, tsaona, mvura, kuregeredza, kushandiswa zvisizvo, kunyanyisa nharaunda, kushushikana kwemuviri/magetsi, mheni, static magetsi, moto, mabasa aMwari, kana zvimwewo. zvikonzero zvekunze.
Chiziviso chakakosha: Sarudzo dziripo dzinogona kusiyana nenyika, uye chibvumirano chesevhisi chinotsanangura rondedzero yenzvimbo dzazvinoshanda. Kana iwe uri kunze kwenyika, sevhisi inogona kusawanikwa nekuda kwezvirambidzo zvemutemo kana zvekushandisa.
Dziviriro yedata uye backups panguva yekugadzirisa
Usati wapa iPhone yako, chengetedza data rako, dzima ruzivo rwemunhu, uye dzima mapassword. Apple inoburitsa pachena kuti haina mhosva kune iyo kurasikirwa, kupora kana kuratidzwa yedata kana zvirongwa panguva yekugadzirisa. Iwe unogona zvakare kugamuchira zviga zverezinesi resoftware pachinzvimbo chako kuti upedze basa rakumbirwa.
Kana sevhisi ichisanganisira kutumira data (semuenzaniso, paMac), Apple inogona kufambisa data zvakananga kubva pakombuta yekutanga kuenda kune inotsiva komputa kana kuchengetedza kwekunze iyo yaunopa, pasina kutambira zvemukati pane ako pachako masisitimu. Kana sevhisi yapera, basa rako richange riri rekudzoreredza data nemapassword.
Apple inogadzirisa data rako pachako zvinoenderana neChakavanzika Policy, ichiiunganidza kuti itore kutengesa, kupa masevhisi, uye kutevedzera mirau. Unogona kurovedza muviri kodzero dzekuvanzika kuburikidza nematanho ayo epamutemo; muSpain, zvisungo zvinoenderana nekuchengetedza data zvinoshanda.
Kuunganidza, kusiya uye kuchengetwa kwemazuva ekupedzisira
Kana chigadzirwa chagadzirwa, Apple inokuzivisa uye kuchengeta michina yacho mahara 30 mazuvaMushure menguva iyoyo, unogona kuchaja € 30 pazuva yekuchengetedza. Kana chinhu chacho chazopedzisira chaonekwa sechakasiiwa, Apple inogona kutora muridzi semuripo weiyo mitengo uye kurasa chinhu. chakasiiwa chigadzirwa.
MuEurope, kana ukasatora chigadzirwa kana kubhadhara muripo mukati memazuva makumi matanhatu ekuzivisa, Apple inoisa nguva yekuunganidza uye inogona kukumbira kukuvadzwa, kusanganisira. mari yekuchengetedzaKuAustria, Czech Republic, neGermany, Apple inogona kuchengetedza chigadzirwa kusvika kubhadhara kwakakwana kwaitwa uye inogona kubhadharisa mari yekuchengeta kana ikasatorwa nenguva.
Gadzirisa sevhisi waranti uye muganhu wemhosva
Pamusoro pezvinodiwa nemutemo weSpanish, Apple inovimbisa mwedzi mitanhatu kubva pakugadzirisa Kuti sevhisi yakaitwa nehunyanzvi uye kuti zvikamu zvinotsiviwa hazvina hurema (kunze kwekunge zvataurwa neimwe nzira). Kune maMac anotakurika, mabhatiri akaiswa kunze kwewaranti akavharwa newaranti yegore rimwe kubva pazuva rebasa, kusvika pamwero unobvumidzwa nemutemo.
Kana paine kutyorwa kweiyo sevhisi vimbiso, Apple inogona kudzoreredza sevhisi, kugadzirisa kana kutsiva chikamu, kana kudzorera mari yekugadzirisa. Kuisa chikumbiro, unofanirwa kudzorera chigadzirwa kunzvimbo iyo sevhisi yakaitwa. Nekudaro, Apple inomisa mutoro wayo kusvika pamwero unobvumidzwa nemutemo uye haina mhosva kukuvadza kusina kunanga kana kurangwa, kurasikirwa kwekuwanikwa, kurasikirwa kwepurofiti kana huori hwe data, kunze kwemutemo sekunge rufu kana kukuvara kwemunhu.
Mamwe matunhu anoganhurira kusabatanidzwa uku, saka anogona usazvishandise mimwe miganhu. MuEU, Apple inopa ruzivo nezve online gakava rekugadzirisa (ODR) chikuva uye inojekesa kuti haidiwe kana kuronga kutora chikamu mukumwe kugadzirisa gakava, chimwe chinhu chaunofanirawo kuyeuka.
Nyika Kusiyana, Zviziviso zveCalifornia, uye Kudzora kunze kwenyika
Chibvumirano chesevhisi chinotarisa misiyano yakanangana nenyika. MuUnited States (uye kunyanya mu California), kune yambiro yakananga: mutengesi anofanira kupa fungidziro yakanyorwa uye haagone kudarika fungidziro pasina mvumo; uyezve, nguva yewaranti inowedzerwa nenguva iyo chigadzirwa chiri kugadziriswa. Apple inoshandisawo mutero wekutengesa zvichienderana nemamiriro ekutumira uye zuva reinvoice.
Panyaya yezvinotengeswa kunze kwenyika, zvigadzirwa zvakagadziridzwa hazvigone kushandiswa, kutumirwa kunze kana kutumirwa kunze kwenyika zvichityora mitemo inoshanda, kana kuti kuzvitumira kunyika dzakarambidzwa kana kuti kuvanhu vari pamazita akarambidzwa. Iwe unozivisa kuti hauwire mune chero yeaya mamiriro uye hausi kuzoshandisa chigadzirwa kune zvinorambidzwa.
Nzira yekukumbira maonero echipiri uye kudzivirira kodzero dzako
Kana nzvimbo ikaramba kuvharwa kwako uye iwe usingagutsikane, unganidza zvese: humbowo hwekutenga, nhamba dzekesi, kuongororwa kwakanyorwa, kutaurirana, uye mapikicha emamiriro emudziyo. Zvadaro, kumbira maonero echipiri pane imwe Apple Store kana AASP; tsanangura nhoroondo yako uye kumbira kuongororwa kwakazvimirira.
Kana kurambwa kukaramba kuchienderera, bvunza nyanzvi yeApple kuti iongorore nyaya yacho (kukwira) uye kumbira iyo technical report izvo zvinoruramisa kuramba (semuenzaniso, "kukuvadzwa kwemvura"). Nyanzvi yekunze ine hunyanzvi inogona kupokana nekuongororwa kana ichiratidza kukanganisa kwewelding kana kukanganisa kugadzira. Nezviongorori zvose, unopa a kukwidza nyaya kuApple uye, kana zvichidikanwa, enda kune zviremera zvevatengi.
Zano rinoshanda uye zviitiko zvakajairika
Paunenge uchifunga kugadzirisa kana kudzima dunhu repamutemo, yera mutengo uye njodzi. Pakukuvadzwa netsaona kusina kuvharwa newaranti, chitoro chekugadzirisa chekunze chinogona kukurumidza uye chakachipa, asi unogona kukanganisa kugadzirisa mune ramangwana. Apple coverageKana ukasarudza wechitatu-bato mupi webasa, edza kushandisa zvikamu zvechokwadi kana zvakafanana zvakasimbiswa, chengeta chero akayeukwa, uye nyora zvese nemafoto nemainvoice.
Muenzaniso: Vanokukumbira kuti udzore iPhone yako yese nekuda kwekuputsika. Kumbira kuongororwa kwakanyorwa, bvunza imwe AASP, uye enzanisa. Kana mumwe akazviona kukanganisa kwepakutanga, inoda kuongororwazve. Kana Apple ikaomerera pakuramba foni uye iwe uchiida nekukurumidza sezvinobvira, funga kuti igadziriswe kunze kwenguva yewaranti, uchifunga nezvekukanganisa kuvharika kweramangwana.
Revilogy: yakazvimirira SAT muValencia semuenzaniso
Kunze kwedunhu repamutemo, kune yakazvimirira tekinoroji masevhisi akadai Revilogy muValencia izvo zvinoratidzira zvaungatarisira kubva kurudzi urwu rwemusangano: gadziriso yakazara (masikirini, mabhatiri, uye mabhodhi eamai) ane emhando yepamusoro masipiresi, kuvharwa kwewaranti, uye makotesheni akajeka asati aenderera.
Kurudziro yake inosimbisa kuongororwa kwechokwadi, kudzivirira kuchengetedza (kuchenesa, kuenzanisa, zvigadziriso, kuvandudzwa), software/hardware rutsigiro, kutarisisa kune vanhu nemakambani ane zvikepe, uye kutakura zvinhu kutakura uye kutumira nzvimbo
Mumethodheji, aya maworkshops anonyora kugamuchira, kuita bvunzo, tevera technical protocols uye vanopedzisa nebvunzo yemhando. Pakati pezvikonzero zvavo zvekusarudza sevhisi, vanotaura pachena, kumhanya pasina kuvandudzwa, uye vimbiso yekupindira. kuchengetedzwa kwedata uye kutarisisa kwakasimba (kugadzirisa kunowedzera hupenyu hunobatsira uye kunoderedza marara).
Rumwe ruzivo runobatsira kubva kuchibvumirano chebasa reApple
Ramba uchifunga mamwe mapoinzi echibvumirano: Apple inongotengesa kumagumo evashandisi, inogona kuramba maodha anofungidzirwa kubva kutengesa, uye inoda kodhi yekuchengetedza kadhi kudzivirira kushandiswa kusina mvumo. Nekubhadhara, dhibhiti / cheki kadhi miganho inogona kushanda iyo kunonoka kugadzirisa, uye Apple inotumira simbiso neemail kana tsamba kana. gamuchira kurongeka.
Padanho rechibvumirano, Apple inogona kushandura mazwi emapeji ayo epamhepo, kumisa kuwanikwa kwekugadzirisa uye subcontract vanopa mabasaNdokumbirawo muyeuke kuti kana paine kusawirirana pakati peshanduro, shanduro yeChirungu ndiyo inotonga, uye mamwe magwaro kana zvinhu zvinotsigira zvinogona kuwanikwa mumutauro iwoyo chete.
Chekupedzisira, kana chigadzirwa chako chiri kugadziriswa uye masevhisi asingagone kuitwa nekuda kwezvikonzero zvinopfuura kutonga kweApple, nyaya dzeforce majeureApple inochengetedzawo kodzero dzayo dzepamutemo pakusabhadhara, kusanganisira kuchengetwa kwemidziyo yakagadziridzwa mune dzimwe nzvimbo kusvika mhosva dzabhadharwa.
Nezvese zviri pamusoro, zvichave nyore kwauri kuti ufambe pakati pezvivimbiso zvepamutemo, AppleCare +, mabhajeti uye zvikamu zvepakutanga usingarasikirwe nezvako. kodzero dzevatengi kana miganho chaiyo yesevhisi: ita makopi ekuchengetedza, zvinoda kuongororwa kwakanyorwa, enzanisa maonero ane chiremera, ongorora madhipatimendi uye mamiriro, uye nyora nhanho imwe neimwe kuitira kuti pasave nesarudzo inokubata iwe usina kungwarira.
